Refund policy
Last updated: August 2026
Thank you for shopping with Allure Laser & Design. Because we offer two distinct types of products, our return and refund policy is outlined separately below.
Original Artwork & Handcrafted Custom Signs
All original artwork and handcrafted custom signs are one-of-a-kind pieces made with care and craftsmanship. As such, all sales on original and custom pieces are final.
Please note that colors may vary slightly between the original piece and digital representations due to differences in monitor calibration, screen settings, and photography lighting. We strive to represent each work as accurately as possible, but these variations are not considered defects and are not eligible for return or refund.
We do not accept returns or exchanges on original artwork or custom signs. However, if your item arrives damaged or defective, please contact us within 7 days of delivery at allure.laser.design@gmail.com with:
- Your order number
- A description of the damage
- Photos of the item and packaging
We will work with you to make it right.
Print-on-Demand Products (Apparel, Mugs, Totes, etc.)
Our print-on-demand products are made to order specifically for you. As such, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
We will gladly replace or refund items that are:
- Defective or damaged in transit
- Incorrectly printed or significantly different from what was ordered
To be eligible, you must report the issue within 30 days of delivery by contacting us at allure.laser.design@gmail.com with your order number, a description of the issue, and clear photos.
Approved replacements or refunds will be processed within 5-7 business days.
Non-Returnable Items
- Custom or personalized orders
- Original artwork
- Items damaged due to misuse or normal wear
Questions? Contact us at [your email address] or [your phone number].